LEGAL
Refunds & cancellation
The basic terms for using NexoAI and how we handle service data.
Refunds & cancellation
Prepaid wallet credit
Wallet credit is prepaid and never expires. Credit already consumed by relayed API usage is non-refundable, because each request is metered and irreversibly forwarded to the model provider. Unused, unconsumed credit can be refunded on request to the original payment method within 14 days of purchase. To cancel, stop using your keys and contact support; open a billing dispute for any charge you do not recognise.
Contact
Questions about billing, refunds, or your account: email support@nexoai.dev. We reply within two business days.